Kapture CRM helps maintain support ticket quality to ensure agent performance is always at 100%.
CORAL SPRINGS, FL, March 09, 2019 /24-7PressRelease/ — Kapture announced on March 7th that Kapture Quality Analysis is rolled out for QC teams. Kapture announced on March 7th that Kapture Quality Analysis is rolled out for QC teams. Kapture CRM posted on its blog in detail, about this new functionality along with how this feature will help enterprise QC teams in different industries control quality forever ticket. The Kapture Quality Analysis feature will work in tandem with its ticket management system to source bulk tickets and evaluate quality parameters for each.
Since Kapture is constantly striving to improve the support experience for its clients, it was only a matter of time before they began conceptualising a quality tool for support tickets. Enterprises with support operations have to constantly deal with a steady flow of tickets, many of which tend to go unresolved/pending/unviewed. This is a major hit to providing superior customer service since each ticket directly affects customer satisfaction ratings. Also, customer support agents need to be evaluated for quality to ensure there are no discrepancies on their part towards adhering to good quality standards while interacting with customers and fixing issues.
“A ticket quality tool is a given for companies with extensive support operations. Small and growing companies need their ticket management system to be integrated with tools for checking quality parameters so that quality agents can instantly pull tickets and put them to the test,” said (Pearl Tewari), Vice President of Kapture CRM. “Agent Performance is an important aspect in quality control and the QA tool generates agent specific performance reports on a weekly, monthly, and yearly basis.”
To see how the Quality Analysis dashboard looks like along with all the advanced features integrated into it, visit Kapture’s website Also, Kapture is offering free training for sales and support executives. Visit Kapture Training access free courses now.
Kapture is redefining operations through digital automation.
Kapture customer relationship management software (CRM) is a product by Adjetter Media Network. Kapture is a cloud-based CRM software for end-to-end enterprise operations; including sales, marketing, and customer service. Kapture CRM is fully configurable with industry-specific modules like Travel CRM. Kapture provides dedicated platforms for various industries like Hotel, FMCG, Retail, Airlines, Cruise, etc. Kapture undertakes dedicated implementation for SMEs in just under 60 days.
Kapture Sales CRM Software boosts lead conversions while the Service CRM helps customer support teams manage service requests. Kapture’s operation CRM automates business processes, granting mobility to complex processes. Kapture offers enterprises the choice of API integrations, making it highly versatile across an array of business landscapes. Kapture’s clientele currently boasts of over 500 esteemed clients and the list is steadily growing. Kapture is a top CRM provider across India and the United States with offices in Bengaluru, Mumbai, Delhi, Gurugram, and Florida.
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