Systems & Software has been selected by Hernando County, Florida to implement a modern utility billing and customer information system (CIS).
WINOOSKI, VT, November 21, 2024 /24-7PressRelease/ — Systems & Software (S&S), a division of N. Harris Computer, has been selected by Hernando County, Florida, to implement its enQ Customer Information System (CIS) for improved operational efficiency and support for county growth.
Hernando County’s current system has struggled to meet evolving needs, resulting in manual processes and limited integration across key systems like customer service, billing, and meter reading. These issues have restricted scalability and data insights, hampering efficient operations. The enQ CIS platform will address these gaps by automating processes, integrating essential systems, and enabling data-driven decision-making.
“Systems & Software’s enQ CIS provides the automation, integration, and scalability we need to enhance efficiency and improve service,” said Melissa Cosme, Utilities Business Manager, Hernando County. “This partnership aligns with our commitment to exceptional service for our residents.”
The enQ CIS solution offers streamlined billing for over 16,500 monthly meter readings, integrated data sharing across GIS, meter management, and financial systems, and improved customer service capabilities. Additional features, like a customer self-service portal and automated service orders, will empower staff to address inquiries swiftly and adapt to changing operational demands.
“We’re thrilled to welcome Hernando County to our community of forward-thinking utilities,” said Shannon Martin, VP of Sales & Marketing at S&S. “Our enQ CIS is built to tackle the challenges of modern utilities, with robust automation and data analytics that support efficient operations and superior customer experiences.”
S&S will collaborate closely with Hernando County’s Project Management Team to ensure a smooth implementation, integrating enQ with existing and future systems, including InvoiceCloud, Bill2Pay, and AMI infrastructure, for a fully modernized utility billing solution.
About Systems & Software
Systems & Software, a subsidiary of N. Harris Computer and part of Constellation Software, is a leading provider of cloud-based customer information systems (CIS) for utilities. With over 50 years of experience, Systems & Software offers a highly flexible and scalable suite of solutions managed by clients, partners or Systems & Software Managed Services. Serving those who bill for electricity, water, gas, waste, and tax, Systems & Software is designed to evolve with industry standards, regulatory requirements, and cybersecurity needs. Trusted by utilities across North America, Systems & Software focuses on providing operational efficiencies and customer engagement for today’s utility companies and municipalities. For more information, visit https://www.ssivt.com/
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